By engaging The Virtual Services (here on referred to as 'TVS'), you expressly agree to the following standard terms and conditions:
Provision of the Services:
All of TVS services are provided under these Terms and Conditions. TVS reserves the right to add, modify or discontinue any of its services or its features temporarily or permanently, without notice or liability to you. However, such changes in the terms shall be notified to you by posting the revised Terms on the website. You will be deemed to have accepted any change if you make an enquiry after the revised Terms have been posted. Once you have submitted an online order form giving details of your enquiry, you will be contacted by TVS to request any additional information, and to provide a cost estimate and/or to confirm that the service can be carried out according to your specifications. Once we agree on the scope of the project/task, the timelines and the fees, we will assign an assistant/team to this engagement, subject to these terms and conditions.
Obligations:
You agree to provide accurate, current, and complete information to TVS and inform us promptly of any changes in requirement or information. You will provide regular and timely feedback and review through the entire term of the project. If such communication is not timely or forthcoming, within the period agreed to between the Parties, due to which the project extends beyond the term of the agreement, then TVS will charge you for the additional hours as per the agreed rate. TVS will not be liable to bear any loss or pay any compensation for such delays.
Payment:
You will pay TVS as per the engagement model given below. TVS will advise you prior to exceeding any initial fee estimate that is given to you, and any additional charges will be subject to your approval. If you do not so approve of any additional charges exceeding the initial fee estimate, you will have the option to limit the scope of the engagement. If you need assistance on weekends, we will charge you 1.5 times our agreed rate.
Fixed bid project
Pay 50% advance before the start of the project and pay 50% at the end of the project once you receive our invoice. This payment is payable within 7 days of receipt of invoice. You will bear 1% interest charges per month for any unpaid amount after the credit period of 7 days.
Monthly Retainer Model
Buy the hours as given below and as per your requirements. Pay one month's payment in advance at the beginning of the project. Your remote assistant will begin assignment once we receive the payment. Then TVS will send you an invoice in the third week of every month, payable within 7 days of receipt of invoice. Work continues only if the payment is received in time before the next month begins. Your remote assistant will continue work once we receive the payment.
Express Model
Pay the entire amount in advance before the beginning of the project.
Except for the Express model, it might take us 1-5 working days to start your project once we receive the advance money, depending on resource availability. Advance money is not refundable. In case of shortfall in service, we are ready to work additionally, provided there is mail documentation of your feedback throughout the engagement term. This recourse would be based on facts and evidence and at the sole discretion of TVS.
No warranty:
No warranty: You hereby agree that the TVS services and any research project or other materials you receive are provided "as is", "with all faults" and "as available" and are without warranty of any kind. While TVS relies on sources that we believe to be reliable, we cannot rule out errors in judgment or application. TVS is not responsible for any investment or other decisions of the client going wrong, based on exclusive usage of TVS's research report. The reports are meant for general guidance of the client and not specific recommendations. TVS shall not at any time be liable for any claims or losses of any nature, including but not limited to lost profits, punitive or consequential damages. In addition to the foregoing, TVS does not provide any warranty against infringement or of title or quiet enjoyment.
Disclaimer:
Under no circumstances, TVS shall be held liable or responsible for any loss of business, monetary loss and others that may be suffered by the Company due to any decisions taken by the Company on inputs provided by TVS. You agree to indemnify and hold TVS and its employees and consultants, harmless from any loss, claims, liability, damages or costs incurred during your business operations or based on the infringement of any intellectual property rights or proprietary right of a third party.
Confidentiality & Non disclosure:
Neither party shall disclose to a third party, Confidential Information made available during the engagement. Confidential Information means information related to the Business (including third party information), which (i) is subject to privacy rules and regulations and/or derives economic value, from not being generally known to other persons (ii) is the subject of efforts by the disclosing party that are reasonable under the circumstances to maintain the secrecy of the information; and (iii) is identified by the Disclosing Party as "Confidential" and/or "Proprietary". Confidential Information also means any internal communication and emails between both parties. The obligations of confidentiality and non-disclosure will be honored even after the termination of this agreement, except as required by governmental authorities.
Disclaimer:
Under no circumstances, TVS shall be held liable or responsible for any loss of business, monetary loss and others that may be suffered by the Company due to any decisions taken by the Company on inputs provided by TVS. You agree to indemnify and hold TVS and its employees and consultants, harmless from any loss, claims, liability, damages or costs incurred during your business operations or based on the infringement of any intellectual property rights or proprietary right of a third party.
